Chatbots – also called as “conversational agents” – are software applications that mimic written or spoken human speech for the purposes of simulating a conversation or interaction with a real person. There are two primary ways chatbots are offered to visitors through web-based applications (like websites) or standalone apps.
What is a chatbot? Why its is important?
Now a days, New tools designed to simplify the interaction between the humans and computers have hit the market: Chatbots or Virtual Assistants. In banking, software companies, chatbots and virtual assistants are some of the industry’s newest tools designed to simplify the interaction between humans and computer systems.
What exactly is a chatbot?
A chatbot is an artificial intelligence (AI) program that can simulate a conversation (or a messages) with a user in natural language through messaging applications, websites, mobile applications or by phone.
Why are chatbots important?
A chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question And Answering System leveraging Natural Language Processing (NLP).
Formulating responses to questions in natural language is one of the most typical Examples of Natural Language Processing applied in various enterprises’ end-user applications.
There are two different tasks at the core of a chatbot:
1) User request analysis
2) Returning the response